Exchanges And Returns FAQ Millers

Change of mind. 

  All items are Final Sale. Exchanges and returns are not permitted.

Faulty goods are excluded from this policy. 

This policy does not affect your rights under the Australian Consumer Law and Fair Trading Act (New Zealand), including consumer guarantees. 

What can I do if something is wrong with my order? 

We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, or if you received an incorrect item, please contact customer care by emailing customercare@mosaicbrandsltd.com.au and have handy your order number. Once assessed and approved by our team, we will refund you back to the original tender type. Items deemed as general wear and tear and not due to a manufacturing fault will not be refunded. Items sent back to our Warehouse prior to the return request being assessed and approved will not be refunded.

HOW LONG WILL IT TAKE TO RECEIVE MY REFUND? 

No refunds are permitted for change of mind. In the case of faulty goods, we strive to return your funds to you as quickly as possible. This can take up to 15 business days, as we are only able to begin processing a refund once we have received your returned items. Please allow for a little extra time during busy periods (such as Christmas, Easter or large sales) as it may take longer for Australia Post to get your package to us. For faster refunds, you may be eligible to return your goods in store. It is best to see our Returns Pagefor more information. In this case, please be aware that it still may take a few days for your financial institution to return the funds to your account.